Frequently Asked Questions (FAQs)

1. ORDERING

1.1 Do I need to create an account to place an order?

No, creating an account is not mandatory. You can place your order as a
guest user.

However, by creating an account on Cheap Wahid Mall, you can
track your orders, view order history, and checkout faster in the future.

1.2 How do I create an account?

Click on Login / Register at the top of the website and select
Create Account. Fill in your details and submit the form.

1.3 How do I place an order?

Browse the products, select your preferred options (such as color or storage),
add the item to your cart, then proceed to checkout. Review your details and
confirm your order.

1.4 I’m unable to add items to my cart. Why?

Items can be added to your cart as long as they are in stock. Sometimes a product
may be temporarily unavailable if it is already reserved in another customer’s cart.

1.5 What payment methods do you accept?

We accept secure online payments via major Credit and Debit Cards such as
Visa, Mastercard, and American Express, along with other available payment gateways
shown at checkout.

1.6 Can I cancel or modify my order after placing it?

Once an order has been confirmed, it cannot be modified or cancelled.
Please review all order details carefully before completing your purchase.

1.7 How do I use a discount or voucher code?

Enter your voucher code in the Coupon / Voucher Code field on the
cart page and click Apply before proceeding to checkout.

1.8 How will I know if my order is confirmed?

You will receive an order confirmation email after placing your order.
Registered users can also view their order status under
My Account → Orders.

2. SHIPPING & DELIVERY

2.1 When will my order be processed?

Orders are processed within 1–2 working days, excluding weekends
and public holidays.

2.2 How long does delivery take?

Standard Delivery: 4–6 working days
Express Delivery: 2–3 working days
International delivery times may vary depending on the courier partner.

2.3 How can I track my order?

Once your order is dispatched, you will receive an email with your tracking number.
You can track your shipment using the courier’s tracking link.

2.4 What are the shipping charges?

Shipping charges depend on your delivery location and package size.
The final shipping cost will be calculated automatically at checkout.

2.5 Can I change my delivery address after placing the order?

Unfortunately, delivery details cannot be changed once the order is confirmed.
Please ensure your address is correct before checkout.

2.6 What should I do if an item is missing from my order?

We apologize for the inconvenience. Please contact our customer support team with
your order number so we can assist you.

2.7 I received a defective product. What should I do?

If you receive a defective item, please contact us with your order number and clear
photos or videos of the issue. Our team will guide you on the next steps.

2.8 I received the wrong item. What should I do?

If an incorrect item is delivered, please contact our support team immediately with
your order details and we will resolve the issue.

2.9 I ordered the wrong color or storage. Can I exchange it?

We do not offer exchanges for incorrect color or storage selection.
Please refer to our return policy for more details.

2.10 I haven’t received my order yet. What should I do?

If your order has not arrived within the estimated delivery timeframe, please contact
our support team with your order number.

2.11 Will I be charged for re-delivery?

Re-delivery is free for up to two attempts. Additional charges may apply from the
third attempt onwards.

2.12 How can I contact customer support?

Email: support@cheapforall.com
Website: cheapforall.com